Terms & Conditions
Please initial below for all rental orders.
Our desire is for this part of the process to be as simple as possible. We understand the stress that planning an event can bring you. Please be aware of our Terms and Conditions to allow a full return on your deposit and a stress-free experience with Better Together Calligraphy (BTC). A damages deposit of 50% holds your date; this deposit is returned within up to 5 business days after your items are found to be in original condition. Upon your initial inquiry, we offer a courtesy of a 48 hour hold on the items you request.
• For a typical event, client may pick up as early as the Thursday before the event, with return by the Monday after the event before 6:30 PM.
• Items returned after the Monday following the event are subject to late charges or replacement fee.
• All items need to be put back into the labeled storage totes for return; if those containers are not returned, they are subject to replacement fees.
• If you pay for delivery or pickup, it is for delivery or pickup to the curb.
• In the event of BTC not having the exact item available, we may substitute with a similar item.
• We reserve the right to refuse service.
BTC agrees to provide the agreed items in timely fashion. The client agrees to:
• Release and discharge BTC from any damages arising out of use of the rental items.
• Be timely with deposits and payments, including full payment for our services by 30 days before pickup.
• No refunds, changes, or reductions within 14 days of pickup.
• Check order for accuracy. If you find that anything is in non-working order, or incorrect, you need to contact us as soon as the problem is known before your event, so that we can make any possible corrections.
• Discontinue use if item is found to be unsafe to use and notify BTC.
• Keep all items out of the rain, sprinklers, and inclement weather to prevent damages.
• Keep items in their original working order. No alterations, nails, or changes are allowed. Items are to only be used for the purposes they are intended.
• Return all equipment back in storage totes and in the same condition as it was provided (boxes, storage containers, bubble wrap etc.).
• Pay the replacement price for any damaged or missing items at the time of return.
• Payments via Paypal will include a 3% processing fee.
• Delivery fees may apply. Please inquire the rate for these services.
• Pick-ups after 10PM will incur an additional fee.